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CONNECTING YOU TO FIMNET...
Find answers to common questions or reach out to our support team directly.
Most installations are completed within 24-48 hours of your request, subject to coverage availability in your area.
Yes! All our home and business plans include free professional installation and a free Wi-Fi router.
No. All our plans are flexible month-to-month with no lock-in contract required.
Our network is monitored 24/7. If you experience an outage, file a complaint on our website or call our support line and our technicians will respond immediately.
Absolutely — you can switch plans anytime by contacting our support team or visiting your account manager.
Yes, we provide dedicated bandwidth, static IPs, and enterprise-grade SLAs for businesses. Visit our Plans page to view Business packages.
Yes — Fimnet offers digital marketing packages including websites, domain registration, hosting, SEO, and social media management, starting from KES 20,000 when bundled with WiFi internet.
Yes, our Domain Registration & Hosting package covers .com, .co.ke, .org and other domain extensions, plus a year of hosting, SSL, and email setup.